Refund policy

Last Updated: July 2026

At Flashly, customer satisfaction is our top priority. Every product is carefully inspected before dispatch to ensure you receive it in perfect condition. If, however, you receive a damaged, defective, or incorrect product, we're here to help.

Return Eligibility

You may request a return if:

You receive a damaged or defective product.
You receive the wrong item.
The product has a manufacturing defect.
The product is unused, unwashed, and in its original condition with all tags, accessories, manuals, and packaging intact.
Return requests must be initiated within 7 days of receiving your order.

Items Not Eligible for Return

Returns will not be accepted if:

The product has been used, washed, or damaged after delivery.
The product is returned without its original packaging, tags, accessories, or invoice.
The return request is made after the return window has expired.
The product shows signs of misuse, accidental damage, or unauthorized repair.

Exchange Policy

We offer exchanges for:

Damaged products
Manufacturing defects
Incorrect products delivered

If the requested replacement is unavailable, we may offer:

An alternative product of equal value, or
A full refund to the original payment method.

Exchange requests must be submitted within 48 Hours of delivery.

How to Request a Return or Exchange

To initiate a request:

Email us at support@flashly.co.in within 48 Hours of delivery.
Include:
- Order Number
- Registered Email or Mobile Number
- Clear photos or videos of the product
- A brief description of the issue
Our support team will review your request within 24–48 business hours.
If approved, we'll arrange a pickup wherever service is available.
In locations where reverse pickup isn't available, customers may be asked to self-ship the product.
Reasonable courier charges will be reimbursed upon verification.

Pickup & Quality Inspection

Once the returned product reaches our warehouse, it will undergo a quality inspection.

If the product passes inspection, your exchange or refund will be processed.

Flashly reserves the right to reject returns that do not meet the eligibility criteria.

Refund Policy

Refunds are issued only after the returned product has been received and approved during inspection.

Prepaid Orders

Refunds will be credited to the original payment method within 5–7 business days after approval.

Cash on Delivery (COD) Orders

Refunds for COD orders will be processed via bank transfer or another approved payment method after collecting the required banking details.

Refund processing may take 5–10 business days, depending on your bank.

Cancellation Policy

Before Shipment

Orders may be cancelled before they are shipped for a full refund.

After Shipment

Orders cannot be cancelled once dispatched.

You may request a return after delivery if your order qualifies under this policy.

Non-Returnable Products

The following items are not eligible for return unless they are damaged, defective, or incorrect:

Clearance or Final Sale products
Gift Cards
Promotional or Complimentary Items
Products marked as "Non-Returnable"

Damaged During Transit

If your package appears damaged or tampered with upon delivery:

Take clear photos before opening the package.
If possible, refuse delivery.
Contact Flashly Support within 24 hours of receiving the shipment.

Our team will investigate and provide an appropriate resolution as quickly as possible.

Refund Processing Timeline

Stage	Timeline
Return Request Review	24–48 Business Hours
Reverse Pickup	2–5 Business Days
Warehouse Quality Check	1–3 Business Days
Refund Processing (Prepaid)	5–7 Business Days
COD Refund Transfer	5–10 Business Days

Important Notes

Products must be securely packed before pickup.
Flashly may request additional information or images to verify claims.
Refunds or exchanges may be declined if the returned product fails quality inspection.
Shipping charges (if any) are generally non-refundable unless the return is due to an error on Flashly's part.